Is there any other place or store i can purchase xian's apparel?
We currently only have online store. We will let you know once we have physical store open. You can stay in touch with us through Facebook, Twitter and Instagram, we will update our news frequently.
What currency are your prices in?
All prices are in Canadian Dollars.
Where do you ship?
We ship worldwide! See "Shipping and Return Policy" for more details.
How much is shipping and handling?
We offer free shipping (U.S, Canada) once your oder is above $150. For U.S and Canada standard shipping, we charge $15. We also provide expedited shipping option. For more information, please check "Shipping and Return Policy".
When will you ship my order?
All orders are shipped out within the 5 business day. Orders typically take 5-15 business days to arrive after you purchased. Arrival times vary by destination please contact us if you need more details.
What shipping company do you use?
All orders with standard shipping option are shipped via Canada Post (U.S. via USPS). We use Fedex or UPS for expedited shipping option.
How can I pay my orders?
We accept Visa, Mastercard, American Express, and Paypal.
What is your return policy?
We will accept return and we will provide you a refund if you send your garment(s) back to us within 14 days of receiving. Returns should come back as shipped. We do not offer exchange or refund on garments that have been damaged, soiled, or altered. Customers are responsible for return shipping charges. See "Shipping and Return Policy" for more information.